Hellopeter
Share Your Experience
KM
Khanyisani M

1 reviews | Active since Mar 2025

25 Jul 2025, 10:43

Account Placed on Hold Without Notification

I received my first salary payment into my African Bank account. To my surprise and extreme inconvenience, I discovered that my account had been placed on hold, and I was unable to access any of my funds. I received no prior communication or explanation regarding this action, which has caused significant distress and disrupted my financial obligations.

As a new client, I expected a welcoming and smooth banking experience. Instead, I have been met with delays, lack of transparency, and poor communication. This is unacceptable, especially considering the trust I have placed in African Bank to manage my finances reliably.

I request a detailed explanation as to why my account was placed on hold immediately after receiving my salary, as well as why no notification or warning was provided. I also demand that this matter be resolved urgently and that access to my funds be restored without further delay.

Please treat this matter with urgency and respond within 48 hours. If no resolution is provided, I will be forced to escalate this issue to the Ombudsman for Banking Services.

0
Replies (8)
African Bank
African Bank's reply25 Jul 2025, 11:59
Official
Thanks for reaching out to us. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.


Your African Bank Support Specialist team
***
KM
Khanyisani M's update25 Jul 2025, 12:10
Reviewer Update
Thank you for your response dated 25 July 2025 regarding the hold placed on my account. I understand that customer verification is part of your standard process. However, I am currently unable to respond to the verification SMS because I do not have airtime, as I cannot access any funds due to the account hold. This has placed me in a difficult and unfair situation where I am completely cut off from my own money. I request that this issue be resolved urgently. I am willing to complete verification through any alternative method,
African Bank
African Bank's reply25 Jul 2025, 12:43
Official
We’d love the opportunity to call you and listen to your concern in detail. However, we were unable to get hold of you. Please feel free to contact us on ***.

Looking forward to assisting you.

Your African Bank Support Specialist Team
KM
Khanyisani M's update25 Jul 2025, 12:56
Reviewer Update
I am extremely disappointed with the way this issue is being handled. You claim to have attempted to contact me, but I only received a single ring a “buzz”with no real attempt to speak with me. This is not acceptable, especially given the urgency of my situation.
African Bank
African Bank's reply25 Jul 2025, 13:18
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
KM
Khanyisani M's update25 Jul 2025, 13:26
Reviewer Update
Really African Bank , are you a robot or what?
African Bank
African Bank's reply25 Jul 2025, 13:56
Official
We understand the urgency of your situation. We did attempt to contact you, but the call rang once and went straight to engage mode, which may indicate that our number is blocked or listed as spam on your phone. We want to assure you that there was a genuine attempt to reach out and assist you.

Your African Bank Support Team
***
KM
Khanyisani M's update25 Jul 2025, 13:59
Reviewer Update
issue has been resolved now but i want to know the reason why my account was put on hold as ***** flag? how do i trust this bank with my money if they block my account like this without any communication