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Charelle H
1 reviews | Active since Jan 2022
05 Aug 2025, 21:34
Account on Hold without notification.
Hi since I struggled with my internation transfer in June and you guys promised me that I'll get my money through my account.. I had to make another plan as you guys rejected my payment. No my account is on hold for I don't know what reason. I'm not happy with this.. you guys can close my account and transfer any other funds to me even if it's R70. I want it. I'm highly disssapointed with you putting my account on hold without notifying me. CLOSE THAT ACCOUNT.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
06 Aug 2025, 13:02Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply06 Aug 2025, 13:02
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
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Charelle H's updateReviewer Update
07 Aug 2025, 14:52I was sitting with my phone and all you did was made the phone ring 3 seconds and off. I will not call you guys
. Call me now.
. Call me now.
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Charelle H's update07 Aug 2025, 14:52
Reviewer Update
I was sitting with my phone and all you did was made the phone ring 3 seconds and off. I will not call you guys
. Call me now.
. Call me now.
African Bank's replyOfficial
07 Aug 2025, 16:29Hi Charelle, I have contacted you and provide you with the process to close the account.
African Bank's reply07 Aug 2025, 16:29
Official
Hi Charelle, I have contacted you and provide you with the process to close the account.
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Charelle H's updateReviewer Update
07 Aug 2025, 17:22Wow..
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Charelle H's update07 Aug 2025, 17:22
Reviewer Update
Wow..
African Bank's replyOfficial
07 Aug 2025, 18:10I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply07 Aug 2025, 18:10
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
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Charelle H's updateReviewer Update
27 Aug 2025, 14:46Hello my account was put on hold AAGGGGAAAIIINN!!...WHY???????
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Charelle H's update27 Aug 2025, 14:46
Reviewer Update
Hello my account was put on hold AAGGGGAAAIIINN!!...WHY???????
African Bank's replyOfficial
27 Aug 2025, 16:11Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply27 Aug 2025, 16:11
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CH
Charelle H's updateReviewer Update
12 Sept 2025, 06:39My account is blocked AGAIN .. and nobody calls.. you guys call make the phone ring for 2 seconds and cuts my calls.
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Charelle H's update12 Sept 2025, 06:39
Reviewer Update
My account is blocked AGAIN .. and nobody calls.. you guys call make the phone ring for 2 seconds and cuts my calls.
African Bank's replyOfficial
12 Sept 2025, 10:29Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply12 Sept 2025, 10:29
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team