Account on hold

my acc was put on hold on 27/7/2021 for tranferring money from my credit card to my world account. I have since called African bank on *** everyday since wednesday till today,making a minimum of 5 calls each day and the response is just the same:”someone will call i back) and to date no one has called n the account is on hold. On thursday i was asked to go to the branch and still no help as they dont have the authority to lift the hold Dealinh with African bank in this regard is a ningt mare