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Malekutu L

1 reviews | Active since Aug 2023

19 Aug 2023, 21:39

Account on hold

I feel that African bank is a good bank but it lacks when it comes to solving matters quickly for their client.There has been a matter which came from my capitec regarding Pretty Sobikwa's account which was blocked due to my capitec and now my capitec account is released and working but African bank has been troubling her and failing to resolve her matter. As a bank you have to put your clients first cause without them you dnt have a bank. If you want proof ,I have an email capitec stating the release of my account from their forensic team. My capitec ref is *** for the incident. I made a R10 000 payment on the 4th to Pretty which was the one on hold due to capitec. I hope African Bank can release her account as she is been punished for nothing. You can call me african bank for further information

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Replies (2)
African Bank
African Bank's reply21 Aug 2023, 10:02
Official
We would only be able to accept the details and help the account holder directly. This is in line with the Protection of Personal Information Act (POPI). The account holder would need to get in touch with our Customer Service team on ***for further assistance in this regard.
ML
Malekutu L's update21 Aug 2023, 14:19
Reviewer Update
For all it seems African bank dsnt care at all. We cant even get hold of their Forensics meanwhile our lives have been affected. I ask myself what kind of people and bank is this. The social media group people they jst watch our messages and promise to get back to us for help but when it comes to solving the matter with their forensic teams its like never gonna happen. I am very disappointed and frustrated about the matter affecting my lady's account. If they fail to solve the matter they can jst reverse my money which seemed to be the course and now even when capitec solved the matter my lady still struggles to get to our finances and our child is sick we cant use the money but we have it in our african bank account.