Account not updated on credit bureau

Item: African Bank
Rating: 1
Author: Gugulethu K

I settled my account in 2018 but the account is still reflecting arrears on the credit bureau. I’m applying for a house bond but this is still affecting me negatively though I have settled both loans. Please sort this out urgently. The lawyers advised I need to speak to you which I did more than once. I don’t know if should report this to ombudsman for it to be resolved or what.

Helpful (0)

Replies (3)

African Bank's replyOfficial

25 Jan 2019, 09:14

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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African Bank's reply25 Jan 2019, 09:14

Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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African Bank's replyOfficial

31 Jan 2019, 16:20

Hi Gugulethu,

Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.

We hope to talk to you soon.

Your African Bank Support team

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African Bank's reply31 Jan 2019, 16:20

Official

Hi Gugulethu,

We hope to talk to you soon.

Your African Bank Support team

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Gugulethu K's updateReviewer Update

31 Jan 2019, 17:01

Hi, I have forwarded the attachment as requested by the consultant I spoke to last week. African bank account is still showing arrears with Compuscan. The account number for the loan showing arrears at the credit bureau is ********** 008

Gugulethu K's update31 Jan 2019, 17:01

Reviewer Update