Account Listed Wrongfully on ITC

I have accounts with African Bank and on checking my ITC profile, I realised that my account *** shows that I haven't paid for month of March and April 2015, I then contacted African bank on the 17th July 2015 and they confirmed that according to their system, both the two months shows that the account was in order and they will resolved it from the ITC side. Today the 20th I received an sms that my issue has been resolved, but when I checked my account nothing has changed. I then contacted African Bank and they the guy that I spoke to said to me that the comment that he has on his system is that the account is in order and ITC is fine and they have closed the query. I told him that according to ITC this is still not correct. This is so unprofessional and this is bad for my profile. I need this updated because I have paid my account. Also the month of December 2014 shows that I didn't pay that month. This is messing up my profile and needs to be attended by African Bank