cG
charmaine G
1 reviews | Active since Oct 2014
21 Aug 2023, 13:32
Account handed over to ******
I have a personal loan with African Bank which became in arrears. So they handed it over to Concept Recoveries. I made a payment arrangement with those people but in the end they deducted thousands of Rands which we did not agree upon. I am so frustrated... So on the second month I called them and after giving me the run around for three days, the colored lady who supposedly deals with debit orders was so rude, yelling at me and she blatantly refused to assist me. Now these people have access to my account and they are doing as they please. I am even thinking of changing my bank
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
21 Aug 2023, 14:36Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply21 Aug 2023, 14:36
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
cG
charmaine G's updateReviewer Update
21 Aug 2023, 15:39I don't have any missed calls on my phones. My numbers are *** and ***.
Unfortunately after the money that was ****** from my account and the money that I spent on airtime trying to call Concept Recoveries in an attempt to recover my money, I am left with nothing and am therefore not in a position to can call you.
Unfortunately after the money that was ****** from my account and the money that I spent on airtime trying to call Concept Recoveries in an attempt to recover my money, I am left with nothing and am therefore not in a position to can call you.
cG
charmaine G's update21 Aug 2023, 15:39
Reviewer Update
I don't have any missed calls on my phones. My numbers are *** and ***.
Unfortunately after the money that was ****** from my account and the money that I spent on airtime trying to call Concept Recoveries in an attempt to recover my money, I am left with nothing and am therefore not in a position to can call you.
Unfortunately after the money that was ****** from my account and the money that I spent on airtime trying to call Concept Recoveries in an attempt to recover my money, I am left with nothing and am therefore not in a position to can call you.
African Bank's replyOfficial
21 Aug 2023, 17:49Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply21 Aug 2023, 17:49
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
cG
charmaine G's updateReviewer Update
23 Aug 2023, 12:59Okay so this is an automated reply and it is useless because it doesn't address any issues. Thanks for nothing.
cG
charmaine G's update23 Aug 2023, 12:59
Reviewer Update
Okay so this is an automated reply and it is useless because it doesn't address any issues. Thanks for nothing.
African Bank's replyOfficial
23 Aug 2023, 15:34Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply23 Aug 2023, 15:34
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
cG
charmaine G's updateReviewer Update
31 Aug 2023, 13:33So I went to the branch and updated my information as requested. I also requsted the branch to assist with my query, however, they indicated that they are unable to access my account on their system apparently because its handed over.
I then called African Bank on ***, and unfortunately, the lady would not assist me. Now she wants me to have a payment arrangement with 2 companies for the same account.
she indicated that there was nothing that she can do to assist me - really?
I have been ****med here! And I am afraid that this story will continue even in the coming months.
I think I need to changed my bank ASAP.
So I just want to alert everyone that should you need a loan don't go to African Bank and, if you already have an account with them, be careful because they a affiliated with a **** company called Concept Recoveries. Refuse to make an arrangement with this people
I then called African Bank on ***, and unfortunately, the lady would not assist me. Now she wants me to have a payment arrangement with 2 companies for the same account.
she indicated that there was nothing that she can do to assist me - really?
I have been ****med here! And I am afraid that this story will continue even in the coming months.
I think I need to changed my bank ASAP.
So I just want to alert everyone that should you need a loan don't go to African Bank and, if you already have an account with them, be careful because they a affiliated with a **** company called Concept Recoveries. Refuse to make an arrangement with this people
cG
charmaine G's update31 Aug 2023, 13:33
Reviewer Update
So I went to the branch and updated my information as requested. I also requsted the branch to assist with my query, however, they indicated that they are unable to access my account on their system apparently because its handed over.
I then called African Bank on ***, and unfortunately, the lady would not assist me. Now she wants me to have a payment arrangement with 2 companies for the same account.
she indicated that there was nothing that she can do to assist me - really?
I have been ****med here! And I am afraid that this story will continue even in the coming months.
I think I need to changed my bank ASAP.
So I just want to alert everyone that should you need a loan don't go to African Bank and, if you already have an account with them, be careful because they a affiliated with a **** company called Concept Recoveries. Refuse to make an arrangement with this people
I then called African Bank on ***, and unfortunately, the lady would not assist me. Now she wants me to have a payment arrangement with 2 companies for the same account.
she indicated that there was nothing that she can do to assist me - really?
I have been ****med here! And I am afraid that this story will continue even in the coming months.
I think I need to changed my bank ASAP.
So I just want to alert everyone that should you need a loan don't go to African Bank and, if you already have an account with them, be careful because they a affiliated with a **** company called Concept Recoveries. Refuse to make an arrangement with this people