ACCOUNT DEBITED ON WRONG DATE

THE DEBIT ORDER AGREEMENT I HAVE WITH AFRICAN BANK IS THE LAST DAY OF EACH MONTH. THEY DEBITED MY ACCOUNT TODAY WITHOUT THE DECENCY TO CHECK WITH ME. I GET PAID ON THE LAST DAY OF THE MONTH AND THEY DEBITED MY ACCOUNT TODAY THE 26TH. I RAISED A COMPLAINT THAT I NEED TO BE REFUNDED BEFORE 12 NOON TODAY ONLY TO BE TOLD THAT HE CAN'T THEY'LL DO SO BY NOON. WHO'S PROBLEM IS IT???. EVEN AFTER EXPLICITLY EXPLAINING TO THIS GUY THAT MY MONEY MUST BE REFUNDED BEFORE NOON AS I NEED TO USE IT, THEY SEND ME AN SMS THAT THE REFUND WILL BE RESOLVED ON 2ND MARCH. THIS IS INSANE AS I YOU GUYS MUST CHECK THE TERMS OF THE AGREEMENT BEFORE AUTHORIZATION OF DEBIT ORDERS TAKES EFFECT. SURELY YOU MUST HAVE A WORKABLE SYSTEM IN PLACE WITH WELL TRAINED PEOPLE. I HAVE BEEN LOYAL IN ALL MY PAYMENTS AND THERE'S NEVER BEEN A DAY THAT THE DEBIT ORDER EVER BOUNCED. I NEED MY MONEY BEFORE 12 NOON. THE DEBIT ORDER IS ONLY DUE ON MONDAY 29TH FEBRUARY. MAKE SURE YOU SETTLE THE BANK CHARGES AS WELL!! <br>