ZM
Zakhele M
1 reviews | Active since Oct 2013
03 Apr 2024, 13:19
Account closure
Good day
Kindly advise as to why I am incurring charges for an account that has been dormant for over two years?
I spoke to your consultant and requested that they close the account and she advised that it cannot be closed even though I explained to her that I don't use that account. To prove that the account is no longer in use, she could not pull any statements or transcations prior February 2024.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
03 Apr 2024, 17:35Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply03 Apr 2024, 17:35
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ZM
Zakhele M's updateReviewer Update
03 Apr 2024, 17:41You called 3x and in each instance hung up the call when I answered...see the service I'm receiving from you.
ZM
Zakhele M's update03 Apr 2024, 17:41
Reviewer Update
You called 3x and in each instance hung up the call when I answered...see the service I'm receiving from you.
ZM
Zakhele M's updateReviewer Update
03 Apr 2024, 18:11***
ZM
Zakhele M's update03 Apr 2024, 18:11
Reviewer Update
***
African Bank's replyOfficial
04 Apr 2024, 09:25Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply04 Apr 2024, 09:25
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ZM
Zakhele M's updateReviewer Update
04 Apr 2024, 09:37Good day
I provided you with my cellphone number *** as requested and I have not received any call from African bank....I don't understand when you say you are unable to get hold of me when I have received no call from African Bank today.
I provided you with my cellphone number *** as requested and I have not received any call from African bank....I don't understand when you say you are unable to get hold of me when I have received no call from African Bank today.
ZM
Zakhele M's update04 Apr 2024, 09:37
Reviewer Update
Good day
I provided you with my cellphone number *** as requested and I have not received any call from African bank....I don't understand when you say you are unable to get hold of me when I have received no call from African Bank today.
I provided you with my cellphone number *** as requested and I have not received any call from African bank....I don't understand when you say you are unable to get hold of me when I have received no call from African Bank today.