EB
Erna B

1 reviews | Active since Mar 2014

06 Apr 2016, 15:26

ACCOUNT

MONDAY MORNING EARLY I WAS ON MY WAY TO WORK AFRICAN BANK PHONED ME AND I ASKED THEM TO PLEASE PHONE ME AT 8. EIGHT O CLOCK SHE PHONED ME AGAIN AND I EXPLAINED THIS SITUATION TO HER. YESTERDAY THEY PHONED ME AGAIN AND I TOLD HIM VERY NICELY THAT SOMEBODY PHONED ME ALREADY ON MONDAY AND THAT I HAVE TOLD HER WHAT IS GOING ON. TODAY AGAIN, A LADY PHONED ME, SHE SAID SHE IS FROM THE LEGAL DEPARTMENT. I ASKED HER HOW MANY TIMES IS AFRICAN BANK STILL GOING TO PHONE ME AND I SAID TO HER THAT SOMEBODY PHONED ME ON MONDAY, YESTERDAY SOME ELSE PHONED ME AND NOW TODAY IS PHONING ME. SHE SAID TO ME IF I AM GOING TO HAVE A BAD ATTITUDE AGAIN HER THEY WILL PHONE ME EVERY DAY. TO SHORTENED IT SHE DON'T WANT TO UNDERSTAND THAT MY SALARY FOR MARCH HAS NOT BEEN PAID AS YET, AND ALSO THAT I STILL HAVE NOT RECEIVED MY FULL SALARY FOR FEBRUARY EVEN. SHE STILL KEPT ON ASKING FOR WHEN CAN THEY RUN THE DEBIT ORDER. THE MORE I EXPLAINED TO HER I DO NOT HAVE AN IDEA AS I DO NOT KNOW WHEN THE SALARY WILL BE PAID. WHEN I STARTED TO CRYING ONE OF MY COLLEAGUES TOOK THE PHONE AND SAID TO HER WE DO NOT KNOW WHEN WE ARE GOING TO GET OUR SALARY THEN SHE SAID OKAY. I FIRST HAVE TO CRACK BEFORE UNDERSTAND. VERY RUDE

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Replies (2)
African Bank
African Bank's reply07 Apr 2016, 15:45
Official
Hello Feeks,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Zelda Moloana
African Bank
African Bank's reply20 May 2016, 13:19
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards
Contact Centre Support Team
***