Abuse received from African Bank employees

It is so disappointing to see that African Bank does not take my request seriously, no sense of urgency in dealing with the matter.

Yesterday I received a call from the bank advising me that the matter will take 7 working days from yesterday. I did tell the consultant that I do not expect that because it was already 8 days after submitting my request. She promised to call me back but there was no communication thereafter.

It is really unfair that I have to wait a further 7 days for African Bank's turnaround time, after I've waited 8 days without any communication from the bank. I had explained to the consultant, the financial harm that was caused by the lack of resolution to this matter. I would like to request the bank to take this matter seriously, show a bit of respect to it's clients even if they are not financially sound and are going through financial difficulties. I really feel victimised, disrespected and abused by African Bank employees because of my financial situation.