Abuse From African Bank

Good Day

Trust all is in good health and well, This issue has been going on from Feb 2024 with no positive result with no feedback regarding this issue. I will report African Bank to the Ombudsman, THE BANKING ASSOCIATION SOUTH AFRICA and the local papers and will also loge a complain to the Trade Branch of the SAPS. African Bank force me to take this action due to the fact telephone calls does not work, you keep on adding interest to close this account, every time with a reference given I was told it will take 7 days but 7 days come and go with no verbal feedback nor emails. When you go to a Branch they cant even open a PDF document that was mailed to them.

Please understand my point African Bank, is busy forcing me to start interacting with legal action and with help of the local newspapers and community forums, African Bank does not play the game Fairley. I always paid via EFT and African Bank instated a debit order without my consent, legally this is ***** and against the POPI Act. I was questioned by African Bank Staff where did I get the settlement letter making me out as a ******** and could not be found on you system, it was send from your *** attached the email that was send. Why must is speak to collections this account is in credit not in arears.

I want the following documents from African Bank 1. My contract 2. The insurance documents for this account that was taken out on me.

I’m entitled to all this documents requested in accordance with the CREDIT ACT.

This issue has gone to far and must be resolved before Friday 10th May 2024 please. Every time I phone African Bank to resolve the problem they ask me if I’m interested in products WOW how can I do business with African Bank the way they treat me, they just build more resistant not to have anything to do With African Bank. Then send me SMS to give me 5% discount if I pay the outstanding interest and insurance before the 25th May 2024.This is my deadline I want African Bank out of my life. All interest and insurance must be reversed on the last statement.

I need report back on my letter in writing to my email address above.

Best