Abuse and Exploitation of clients-African Bank.

African Bank sucks its customers dry!They conduct business like ********s,their consultants are also not properly trained to assist.

I took a loan in 2018 for an amount of R161 000 and have paid R330 000 to date.During the term of the loan,their consultants would contact me and congratulate me for maintaining repayments on the account and offer me a payment break.That payment break is a trick to extend the term of the loan disguised as a reward for never missing a payment.

I was having financial difficulties and advised I would not be able to make payment for 2 months and that lead to my bureau profile being in the red for over a year. I could not apply for credit any where else while they were receiving R5400 from me monthly.

I called to ask if I can settle the account and was advised I cannot settle because there is an extension on my loan. I never asked for an extension of term nor did I sign or agree to it anywhere.How can a client be disqualified from settling an account.

A couple of days later I was contacted by one of their consultants informing me that they can give me 15% discount on the loan which is contrary to what was communicated before.No two consultants give the same advice or information.

Why am I paying R540 000 for a loan of R161 000.Why do you exploit your clients like this and not educating your staff properly to better serve the clients.How are you a bank for the people and ***** so much of my money.

I have paid R200 000 in accrued interest while interest on the contract is R174 000,how is that possible.A repayment of R165 000 towards the loan has been made yet I still owe R184 000.All these numbers do not add up,stop *****ing and hiding behind charges that do no make sense.The interest paid is above the principal debt and the other debts is also above the principal debt.If that not enough

It’s so painful that I keep writing and calling and still not being assisted.Some consultants hang up the calls while others advise that they don’t have answers to my questions.Others refer to their leaders who also do not have the answer.

Please close this account, I have given you more than enough of my money. I cannot afford it anymore.Treat me like some of your bad payers who get 80% discount on their debt,rewards me like you do them. I am tired of being punished for honouring this contract

I also would appreciate not being contacted by someone who will force me to agree to things I do not know or who will not help me in closing this account.