Absolutely useless and breach of legislation

I am absolutely disgusted at your pathetic service and your breach of the POPIA act and sharing my information with someone other than the account holder. This morning I called this useless excuse of a financial company to change my debit order of my loan from the 23rd of the month to the 25th of the month when I get paid. Your call center lady said it won't be a problem and that I would get a debit heck message to authorize through my bank. Hours later and still no message, EXCEPT a message to my mother (next of kin details loaded on my contract) to say the debit order was changed to the 25th. This in itself is ******* (breach of POPIA) and caused a whole lot of personal drama at home. However the debit order on my banking app still said the 23rd. I then call your pathetic call center again, to tell them that they had loaded my next of kin derails number on their system instead of my number and requested that they correct their error so I can update the debit order. They said they cannot update my personal details telephonically and instead I have to go waste my time and my petrol by going into an African Bank branch. At that stage I was extremely irate and upset and spoke to to the team leader who said there is nothing she can do but assured me that the debit order had been changed and would go off on 25 May 2022. BUT LOW AND BEHOLD.....you now go and debit my account on 20 May 2022. What the hell are you people doing????? So instead of the 25th, you debit 5 days earlier, not even on the original date of the 23rd! I have had to reverse the debit order through my bank and will once again be inconvenienced by YOU bank reversal charges. If I do not get an official apology letter from a manager there and my debit order is not fixed to the 25th of every month, I will be reporting you to the Ombudsman and further social media, for how this was handled, and how you breached legislation. I expect a response from you in the next 24 hours. I will spreading the word to all my family and friends to NEVER use African Bank.