Absolutely Ridiculous

I got settlement letters for both my accounts which i settled and i was told to call in to confirm if payment was received.,<br> When logging into my online account i could see that my loan was settled but the credit card was active. <br> I phoned the Call center for collections and they told me that the amount on my card of -175.00 is owed to me as i paid extra. <br> They told me to go and draw that money and then phone the Call center for cards and close the account. which i did , <br> Unfortunately when i called the card division to close the card they told me they cant do it as the account is in arrears of the money that i just took out of the account as per the instruction i was given ., <br> They also said they will stop the debit order instead they went and recreated a new debit order.<br> I phoned the collections department back with the issue at hand and they said they will resolve it and close the account. <br> I don't believe anything that was said to me and i would like closure on my credit card with immediate affect, <br> <br>