RM
Reo M
1 reviews | Active since May 2022
23 May 2022, 12:26
ABSOLUTELY PATHETIC SERVICE
App**** for a loan with AB on the 20/05/2022. Emailed documents to AB 17 times to date. AB still continues to say that they have not received the information. Tried to speak with a Team Leader but they refuse to transfer me to one. Been thrown around from one person to the next. I have spent literally over hours on the phone with AB. Up until now, on one at AB can tell me exactly what is happening.
Helpful (0)
Replies (3)0
Replies (3)RM
Reo M's updateReviewer Update
24 May 2022, 11:11I am still waiting for a resolve from AB. AB is still asking me for documents that i have sent over 7 times them. Everyday is a repeat of this. When will someone from the bank (African Bank) actually help. This is ridiculous.
RM
Reo M's update24 May 2022, 11:11
Reviewer Update
I am still waiting for a resolve from AB. AB is still asking me for documents that i have sent over 7 times them. Everyday is a repeat of this. When will someone from the bank (African Bank) actually help. This is ridiculous.
RM
Reo M's updateReviewer Update
24 May 2022, 14:29Good afternoon, after numerous attempts and emails being sent through to AB. I have still had no proper communication in terms on my application.
Each time i call the customer service department i am given a different story. initially they told me that my application is with the documents department, then its with credit department, then its back to documents. It just goes back and forth and no one has an answer. AB have requested the same documents over and over from me since the 20th May 2022.
Each time i call the customer service department i am given a different story. initially they told me that my application is with the documents department, then its with credit department, then its back to documents. It just goes back and forth and no one has an answer. AB have requested the same documents over and over from me since the 20th May 2022.
RM
Reo M's update24 May 2022, 14:29
Reviewer Update
Good afternoon, after numerous attempts and emails being sent through to AB. I have still had no proper communication in terms on my application.
Each time i call the customer service department i am given a different story. initially they told me that my application is with the documents department, then its with credit department, then its back to documents. It just goes back and forth and no one has an answer. AB have requested the same documents over and over from me since the 20th May 2022.
Each time i call the customer service department i am given a different story. initially they told me that my application is with the documents department, then its with credit department, then its back to documents. It just goes back and forth and no one has an answer. AB have requested the same documents over and over from me since the 20th May 2022.
RM
Reo M's updateReviewer Update
24 May 2022, 18:25After days and going back and forth, i finally received my offer from AB. I accepted the offer via online banking. Hours later i called to follow up and was told that AB that they had a IT system error and that my application has been cancelled. Like for the life of me, what is going on with AB? How can they be so frustrating to the customer???????????????????
No one at AB takes this serious!!!!!! What is happening with AB
No one at AB takes this serious!!!!!! What is happening with AB
RM
Reo M's update24 May 2022, 18:25
Reviewer Update
After days and going back and forth, i finally received my offer from AB. I accepted the offer via online banking. Hours later i called to follow up and was told that AB that they had a IT system error and that my application has been cancelled. Like for the life of me, what is going on with AB? How can they be so frustrating to the customer???????????????????
No one at AB takes this serious!!!!!! What is happening with AB
No one at AB takes this serious!!!!!! What is happening with AB