NV
Nadine V

1 reviews | Active since Sept 2020

16 Mar 2022, 09:40

Absolutely Appalling

I have emailed about a loan last week I still have not received a call from African Bank as they said they would.

I got declined online. Now this morning I get an email stating I have been pre approved. I clicked on the link just to be declined and have my credit score impacted.

I need someone to sort this out as soon as possible.

0
Replies (2)
NV
Nadine V's update16 Mar 2022, 15:46
Reviewer Update
Good day,

I just stated that I got exactly the same incorrect information from a consultant. Nothing was actually done with regards to my query unfortunately.

NV
Nadine V's update16 Mar 2022, 16:36
Reviewer Update
"African Bank has done everything possible to resolve your concern and has sent you a reply.

We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time. "

Thank you for this reply.