Absolute incompetence!!!

I have on numerous occasions informed African bank to cancel the debit order on my bank account as I get my salary in cash!! NOT DONE!!!! My wife pays all our accounts at Checkers and I pulled the latest account of the internet and it does not show the payment. I sent an email through to query it and included ALL the detail of the payment in it! Received no response just an automated reply that some one will call me regarding the query. Received a call today from some one at African Bank wanting to know where my payment is. Didn't give me a chance so I didn't give them a chance to bug me any further as I am a long distance trucker and my focus has to be on the road!!! So IF you want to reply call my wife she has the details of the payment!!!!!! And STOP deducting debit orders of my bank account we pay CASH!!!!!