ABK***2 & Complaint ***

African Bank rewards and its over all banking systems have become an exercise to waste client's time and energy. I received my Wicode on 05 September 2020. That Wicode was INCORRECT. I first called TLC and held for close to 30 min with no rely. I then emailed, I received a response from Nicholas Chetty who told me to try the same code again after 24hrs. That same code still didn't work. I then called African bank and spoke with Nyiko Mnisi who told me to wait 24 to 48 for a new Wicode, instead I received an SMS to tell me that my query was resolved - but still no wicode. Further, I am tired of having my card being declined when I know for a fact that there are available funds, this last happened on the 26th of August between 12:30 and 13:10 - this has become a usual occurrence at month end. I am highly disappointed by the level of service given by African Bank and its partner, TLC.