AAlly2507

I app**** for a loan online and was contacted several times to confirm details and upload the necessary documents. Consultants continued to call me up until the so called application was finalized. I was told I am approved for a loan and certain confirmations need to be finalized. My HR dept was contacted and provided all the info needed. I was given assurance that finds would be made available within 48 hours of the finalization of the application. I received no feedback until I made several calls and then they could not locate documents. Finally I was told my contract is ready and will be signed by answering certain questions on the phone. After all of this, i still got absolutely no feedback until I got through to some one, after maybe the 20th call at my expense only to be told the loan was rejected. I need clarity as to why it was rejected and no one bothered to inform me. Why mislead clients?