AN
Anneke N
1 reviews | Active since Oct 2011
05 Feb 2025, 06:51
A week to process a paid up account
Paid my loan on Saturday in full. Monday there is a new balance. Phone the bank was told it will take 3 days to finalize. Tuesday phone against to follow up. Process was not starting. Need another 72hours. A whole week to close the account for a paid up letter
Helpful (0)
Replies (16)0
Replies (16)
African Bank's replyOfficial
05 Feb 2025, 08:13Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply05 Feb 2025, 08:13
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
05 Feb 2025, 09:17Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply05 Feb 2025, 09:17
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
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Anneke N's updateReviewer Update
05 Feb 2025, 10:39Shortly will just be part of the 72 hours turnaround time
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Anneke N's update05 Feb 2025, 10:39
Reviewer Update
Shortly will just be part of the 72 hours turnaround time
African Bank's replyOfficial
05 Feb 2025, 10:44Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply05 Feb 2025, 10:44
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
AN
Anneke N's updateReviewer Update
05 Feb 2025, 10:53Yes get back shortly means within 72 hours for African bank
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Anneke N's update05 Feb 2025, 10:53
Reviewer Update
Yes get back shortly means within 72 hours for African bank
African Bank's replyOfficial
05 Feb 2025, 11:30Thanks for speaking up and calling us out
We've escalated your concern to the relevant department for the attention it deserves. We will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
We've escalated your concern to the relevant department for the attention it deserves. We will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
African Bank's reply05 Feb 2025, 11:30
Official
Thanks for speaking up and calling us out
We've escalated your concern to the relevant department for the attention it deserves. We will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
We've escalated your concern to the relevant department for the attention it deserves. We will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
AN
Anneke N's updateReviewer Update
05 Feb 2025, 13:54Balance is zero but the loan is not closed yet
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Anneke N's update05 Feb 2025, 13:54
Reviewer Update
Balance is zero but the loan is not closed yet
African Bank's replyOfficial
05 Feb 2025, 14:01Hi Anneke, please share the email address where I can send you the paid up letter.
African Bank's reply05 Feb 2025, 14:01
Official
Hi Anneke, please share the email address where I can send you the paid up letter.
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Anneke N's updateReviewer Update
05 Feb 2025, 14:21When will the account be closed
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Anneke N's update05 Feb 2025, 14:21
Reviewer Update
When will the account be closed
African Bank's replyOfficial
05 Feb 2025, 14:25Your account has been successfully closed and the paid up letter has been send to your email.
African Bank's reply05 Feb 2025, 14:25
Official
Your account has been successfully closed and the paid up letter has been send to your email.
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Anneke N's updateReviewer Update
06 Feb 2025, 10:03Account Type is still on my profile so i am not able to apply for a new loan
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Anneke N's update06 Feb 2025, 10:03
Reviewer Update
Account Type is still on my profile so i am not able to apply for a new loan
African Bank's replyOfficial
06 Feb 2025, 10:39Hi Anneke, please advise which profile are you referring to?
African Bank's reply06 Feb 2025, 10:39
Official
Hi Anneke, please advise which profile are you referring to?
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Anneke N's updateReviewer Update
06 Feb 2025, 10:41On my bank app
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Anneke N's update06 Feb 2025, 10:41
Reviewer Update
On my bank app
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Anneke N's updateReviewer Update
06 Feb 2025, 10:47Please advise when i can re apply
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Anneke N's update06 Feb 2025, 10:47
Reviewer Update
Please advise when i can re apply
African Bank's replyOfficial
06 Feb 2025, 10:49The account will still show/remain on the app with the balance of Zero as a history of your account. That does not have any impact when you apply.
African Bank's reply06 Feb 2025, 10:49
Official
The account will still show/remain on the app with the balance of Zero as a history of your account. That does not have any impact when you apply.
African Bank's replyOfficial
06 Feb 2025, 10:50If you have already tried to apply and it declined, you will need to apply again after 3 months.
African Bank's reply06 Feb 2025, 10:50
Official
If you have already tried to apply and it declined, you will need to apply again after 3 months.