A week since applying for credit offered to me

Unfortunately I cannot see a reference number and no sms received. My number as listed on hello peter 063 is the same as with African Bank updated on 5 July

Hi. A week now and still nothing. I've uploaded my statements via the app 7 times already, with yesterday doing it 3 times. I've sent an email to abdocs 9 times with the same documentation. Yesterday 3 times and this morning twice.
When using the whatsapp number it says it doesn't recognize the number yet my number is 100% correct. Why am I not receiving any update? Why am I being treated this **********ly and poorly? Your website and sms received CLEARLY states 48 hours yet here I am 168 hours later and counting. Can the loan department PLEASE check their emails. 3 months statements have been submitted. Unfortunately a statement is 57 pages long so it seems as the reason behind not finalising or doing their job is because someone is too lazy to work and do their jobs. I don't want anymore phone calls. JUST DO THE JOB!!!!!!!!!!!!! I am however currently submittung my complaints and all proof of the attachments and endless emails I've sent to the Ombudsman. Someone has to suffer the consequences of not doing their job. I've even sent mails to individuals when ive been given an email still nothing. Pathetically disgusting!

And now let me respond with the EXACT SAME words i have responded with a million times!!!!!!
I HAVE SUBMITTED THE F!&*@# STATEMENTS 10 TIMES ALREADY, AND FOR AN 11TH TIME 5MIN AGO AGAIN !!!!!!!!!!!!!!!
WHY MUST I CONTINUOUSLY SUBMIT THE SAME OVER AND OVER AND OVER AND OVER AGAIN!!!!!!!!!!!!!!!!!!
THIS WOULD NOT BE NECESSARY IF PEOPLE DID THEIR JOBS!
ASK ABDOCS@AFRICANBANK TO CHECK THEIR EMAILS THEN YOU WILL FIND ALL 10 EMAILS WITH ALL ATTACHMENTS SENT TO THEM!!!!! CHECK THE APP AND YOU WILL FIND ALL ATTACHMENTS ON THERE ASWELL.
I AM FED UP! FED UP!!!!!!!!!!!! HOW DARE YOU TREAT ME THIS WAY! YOUR SERVICE IS DISGUSTING!
WHY HAVE A DOCUMENTS EMAIL IF NO ONE DOES THEIR F!@&%$ JOB!!!!!!!!!!!!!!!!
SORT THE STAFF OUT OR FIRE THEM BUT I HAVE HAD ENOUGH NOW! I WANT THIS FINALIZED IMMEDIATELY AS I HAVE BEEN STRUGGLING FOR A WEEK! A WEEK !!!!!!!!!!!!
I AM LITERALLY SCREAMING AT THE TOP OF MY VOICE AS I TYPE THIS! FED UP!!!!!!!!!! I HAVE SUBMITTED THE STATEMENTS VIA APP AND EMAIL. GO CHECK THE F!@&%/ EMAIL!!!!!!

I have written to the Ombudsman with all screenshots of attachments accompanied with all 7 smses from African Bank CLEARLY STATING documents received. Your loan department should check their emails then all documents will be found. I cannot continuously resend the same. Go to abdocs and find my emails and you'll find my statements. Enough is enough!

Since 9 July which was Tuesday my app has been indicating credit application being reviewed. An entire 2 days it has been stuck on exactly that status. Today we are on day 9 of no feedback, no updated credit status, NO CREDIT! The service is revolting. I have corresponded with the Ombudsman and I sincerely hope the consequences are suffered for allowing an individual to submit the same documentation over and over again, exactly 11 times and waiting 9 days. Tomorrow will be Friday day 10. Disgusting!

Maybe you should check again. It is correct. Obviously not doing the job properly. I can clearly see it so i want this sorted and resolved today! Otherwise please also close the myworld account. Definitely do not want to bank with a bank that employs *********** staff. And how weird that this is your response yet no update or feedback for 2 days. F!@&%% disgusting! Sort it out immediately!!!! More money goes through that account than my salary.

Day 10, with a submission of the SAME documentation 13 times. I was forcefully and *****ulently ****med into opening a MyWorld Account as the app made it clear it was necessary.
I was OFFERED a Loan of R15000 OR Credit card of R15000 OR A Temp loan of R5000.
Although one cannot take screenshots, I took photos of every single thing the app asked and requested including offers and the MyWorld Account. African Bank you need new staff, a working app, a working email and a working whatsapp. Even my surname was updated 8 days ago and still the app shows an incorrect surname.
No thank you. You have NO morals, NO values, NO customer service.
I have submitted my findings along with ALL my screenshots and photos and evidence to The Ombudsman as i was supp**** a contact by my Advocate.
I swear that I am going to escalate and take this all the way right to the top and i sincerely hope t

that most who worked on my profile gets fired because i am definitely claiming emotional trauma for daily irritation, frustration and anger caused to my mental health from continuously having to do and say the same over and over again. I will NEVER in my life refer anyone to you. I will NEVER visit a branch again. Close my account and leave it all. I have escalated this and am posting on every social media platform along with writing my story and experience to The Beeld newspaper and The Devi show. Today I have had enough. I am deleting the app and want nothing further to do with this disgustingly *****ulent bank. You as social media dude is also useless. This should ve been escalated to management from day one as you are clearly not worthy or experienced in resolving issues. You did supply your details and I'll mention this in all my posts.

On this Saturday morning at 11:04 i receive an sms stating all documents have been received except i have to submit my employment confirmation letter. OMW 11 days later and I am only asked for this now. Anyhow i submit it as im currently at work until 1. Second sms at 11:10 comes in reading YOUR CREDIT APPLICATION WILL EXPIRE IN 5 DAYS. LOGIN TO INTERNET BANKING TO VIEW YOUR OFFER AND CONTINUE yet NO offer. How are 2 such massively different messages received in a matter of a few minutes. I continue to be shocked. I am unsure what is going on and what to do or how to react as every day i experience worse service or no service at all. I am tired of this circus. Why am i suffering the consequences of African Bank.

Thank you. On the letter is the telephone number and email of employer. You may call them if necessary.

The employment confirmation letter was uploaded on the app before 12 today already. Hoping this matter would now be finalized today

It is a day later after upload and day 12 with still no progress and no update. I am not happy.

Because they have no landline. The 2 owners only work via 3 cellphone platforms. One in office and one on each of them. Hundreds of companies work this way so this is absolutely ridiculous. I am taking this further as I've already have but let me continue.

13 days! 13 days and in 2 days my application expires. Seems like you are being on purpose.
And btw i cannot request a new employment letter as it cannot be uploaded as the app says application under review so your entire system is messed up. Your replies are contradicting

Every single day for 13 days there is something else. This service is revolting and this is ****** as I can see it is only us of light color being treated this badly for days on end without assistance or success. 13 DAYS !!!!!!!!!! Now you wanna come tell an employer of a private company how to run their business. SHOCKING! I am disgusted. I am posting on fb and Instagram and sending all these screenshots and responses to The Beeld and Citizen newspapers and The Devi show. I AM FED UP!!!!

You are finding fault with everything! Since day one it has been a revolting struggle! I am so done. Today I am going to blow this up in public. Enough is enough!

Updated letter has been sent via email to *** and *** and *** as it cannot be uploaded as the application says being reviewed. The sms on Saturday at 11:10 clearly indicated to login and accept an offer so i am waiting. I am busy losing my mind as it is day 13. I want this resolved by 12 today. Your website says 48 hours. I am on 312 hours. You too would be fed up.

The letter was submitted to social media email and experience email and docs email exactly as asked. There cannot be 13 different things on 13 different days. I expect this to be concluded by 12 today as i have done and submitted everything asked on numerous occasions