A plea to live my life

I received a call from the representative at the Complaints department of African Bank. I need to make my request clear, apart from the settlement letters, i need confirmation of the settlement when JC Van der Merwe contacted African Bank on my behalf relating to the account. I want confirmation of the first payment and the last payment and the total that was paid by JC Van der Merwe and Attorneys. I want the copy of the payments. What was the settlement amount upon agreement with them. I also want a letter highlighting that although the account is in arrears that i have not neglected my duty in the accountability of these accounts. I want a letter referring to the agreement made last year with request that an amount of R1000.00 is to be deducted in accordance with the accounts. I want an email address of a senior that i can communicate with.