a Not Happy existing customer!!!!

I app**** for a New loan on the 07/03/2022 - I submitted all the documentation needed from me, we have been back and forth submitting documents - bank statements proof of this and proof of that which was all provided, I have been with African bank for some time now and I also have an active Loan - so I have no idea why this can be taking so long if I am a loyal customer - please attend to my matter urgently and release funds to me today or contact me should there be any concern your urgent feedback will be appreciated Armandt