MP
MERISA P

1 reviews | Active since Feb 2014

01 Sept 2025, 13:21

a it slow on service

taking to long to check the paperwork and get back to me with an answer *** - Adele

0
Replies (11)
African Bank
African Bank's reply01 Sept 2025, 15:55
Official
Thanks for speaking up and calling us out. I have contacted and assisted you.

Talk to you soon.

Your African Bank Support Specialist team
***
MP
MERISA P's update04 Sept 2025, 10:23
Reviewer Update
*** - This is still not sorted how can african bank take so long to get my paperwork which was sent 600 times now from Saterday!!!!!!! this is bad service truly
Adele ***
MP
MERISA P's update04 Sept 2025, 10:27
Reviewer Update
this is truly the first time i get this bad service from African bank - this is now 6 days of only saying you nee docs - this was sent to whatsapp emai and again
***
MP
MERISA P's update04 Sept 2025, 10:39
Reviewer Update
please can someone call me - we either need to cancel this application or you need to take my paperwork and get ths done ***

African Bank
African Bank's reply04 Sept 2025, 12:50
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***
African Bank
African Bank's reply04 Sept 2025, 12:50
Official
Thanks for speaking up and calling us out. Please note your documents have been received.

Talk to you soon.

Your African Bank Support Specialist team
***
African Bank
African Bank's reply04 Sept 2025, 12:50
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
***
MP
MERISA P's update05 Sept 2025, 11:26
Reviewer Update
can you please advice on status - this is truly upsetting how can it take a week when the app is there to make things faster ***
MP
MERISA P's update05 Sept 2025, 11:42
Reviewer Update
*** - this is truly the worst customer experience from african bank we have ever had

African Bank
African Bank's reply05 Sept 2025, 13:58
Official
Thanks for speaking up and calling us out. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.


Talk to you soon.

Your African Bank Support Specialist team
***
African Bank
African Bank's reply05 Sept 2025, 13:59
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
***