A Cry for Help!

I must say that I am a little bit dissapointed in how African Bank conducts business, they have been really good to me in terms of giving me credit, regrettably I was retrenched in 2022 and needed to make use of my Credit Life Insurance, which was subsequently cancelled in February or March 2023,

That said, I made payments, best I could, however my wife and I fell pregnant and had a extremely difficult pregnancy which resulted in many medical bills, on several occasions, I tried to make an arrangement only for African Bank to debit on days not authorised, sending my account into the red. This resulted in my accounts not being paid.

I have a Credit Card and Loan account with African bank, I have asked so many consultants if they could work with me and restructure my loan to clear the arrears, reduce the installment and let me pay consistently, given the amounts of the actual loan and credit card, it is impossible for me to pay both at almost R20K a month.

Please do not get me wrong, I openly admit that I owe African Bank money, I am not running away from my responsibility and acknowledge I do have arrears and outstanding amounts however am paying substantially more on the Credit Card to catch that up ASAP, however my issue is with the loan, where I cannot afford to make double payments, All I would like is for AB to reach out to me, restructure my loan and reduce the installment for the interim, clear the arrears, just so that I can find my feet again, I am NOT defaulting, I am merely asking for a bit of a breather here to help me out, inturn it results in the bank helping themselves, rather then having a defaulting client, you have a client for life.

For months this has gone unanswered, ignored and well just with threatining calls by them, which I understand, I get it, I owe you but what do I do if I cannot catchup two accounts simultaneously? I will and vouch to catch both up ASAP, but please for the love of all things good, lets work together in this relationship, please restructure the loan, this prevents defaulting, and gets the payments to you on a monthly basis, it also helps me rebuild my credit profile!

African Bank, I know I am wrong, I cannot help having been retrenched, and life happens, my unborn baby and wife medical expenses came first in a time of total uncer*****y where I did not have work, I admit, I prioritized life over debt, but you cannot say that I have not been commited to pay it if i have reached out to request a restructure only to be ignored,

A relationship works both ways, you granted me serious credit which helped me alot, I took that responsibility and am still fully commited to pay it, but again, with the arrears, I cannot catch it up, unless we meet each other half way.

My commitment to you is, that if you restructure my loan imminently, I will pay imminently R3000 toward it as a gesture of good will and promise to continue paying this amount until I am able to increase the capital on the account, my second promise to you is, that I am commited to pay R8500 each month on my credit card to pay the installment and the arrears.

Please African Bank, can we not come to an amicable solution here to prevent defaulting and total explosion of my credit score which was close to 800 before I was retrenched and close to 750 when you gave me credit?

Please, this is a cry for help, this is me asking you out of the bottom of my heart, lets work here, this isnt small money we are talking that I owe you, it is substantial. I WANT TO bank with you, I WANT to be your client, I WANT to do this amicably, at the end of the day, I can always just default, go to court with you, defend it and commit to pay R100 then, but this is not me, this is not the route I want to go, this is not about me wanting to get out of something I started and took out, this is just me asking for you to merely restructure my loan, clear the arrears and lets get this account up to date with consistent monthly payments and I can only do this with your assistance.

Best Regards, Glenn