KM
KARA M
1 reviews | Active since May 2015
06 Dec 2022, 12:25
a bank that does not live up to its slogan. "We are you"
In December of 2020 I submitted my Retrenchment letter,copy of ID and UI19 at to the Florida branch as requested by the insurance department. Only to be told that the loans are not paid as they did not recieve my documents. Now my frustration comes as 2 years later this matter has not been resolved and has a negative reflection on my credit help. I am now told to resubmit the letter which I no longer have in my possession and nobody is able to tell me what's the way forward.
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KARA M's updateReviewer Update
16 Dec 2022, 22:37I was promised by one of the agents that I would receive feedback on the 7th day and only received a call on the 9th day after I called the customer care line demanding to know what the progress was.
I later received a call from one of the people in the complaints department and I once again explain the events to her and also ask her to please understand that I am a widow and single parent to four children who depend on me for financial stability. I can't afford for my credit status to be in a negative state.
This evening as a result of African Bank dragging their feet with this matter I am unable to provide food for my family.
I urge you to see the severity of this and act soonest.
I later received a call from one of the people in the complaints department and I once again explain the events to her and also ask her to please understand that I am a widow and single parent to four children who depend on me for financial stability. I can't afford for my credit status to be in a negative state.
This evening as a result of African Bank dragging their feet with this matter I am unable to provide food for my family.
I urge you to see the severity of this and act soonest.
KM
KARA M's update16 Dec 2022, 22:37
Reviewer Update
I was promised by one of the agents that I would receive feedback on the 7th day and only received a call on the 9th day after I called the customer care line demanding to know what the progress was.
I later received a call from one of the people in the complaints department and I once again explain the events to her and also ask her to please understand that I am a widow and single parent to four children who depend on me for financial stability. I can't afford for my credit status to be in a negative state.
This evening as a result of African Bank dragging their feet with this matter I am unable to provide food for my family.
I urge you to see the severity of this and act soonest.
I later received a call from one of the people in the complaints department and I once again explain the events to her and also ask her to please understand that I am a widow and single parent to four children who depend on me for financial stability. I can't afford for my credit status to be in a negative state.
This evening as a result of African Bank dragging their feet with this matter I am unable to provide food for my family.
I urge you to see the severity of this and act soonest.