9 Times doing the same nonsense , nothing happens

<p><br />Chat conversation start<br />FRI 18:47<br /> LOYAL customer for over 15 years. never ever in arrears. retrenched 31/1/2016. loooong delay but insurance pay untill 30/4. after thats mailed/fax 9 times affidavid to insurance. mailed Khathazile Phezisa, spoke to Terence Dyssel , mailed mbali, was told affidavid must be send again. will not pay a cent more and will take legal action. dont call me , mail me. every month the same thing , nobody answers , will never ever do bus with you again</p>