1 reviews | Active since May 2014
89 calls, 18 months, 6 supervisors = NO resolution
Confirm, confirm, confirm, confirm, confirm, confirm, agent hangs up, agent hangs up, agent hangs up, agent hangs up, agent hangs up in my ear.... That's all that's been happening. This is the 3rd Hello Peter complaint but still no resolution. Co-operate or don't makes no difference. Ooooohhh hang on, let me pull my Transunion credit report.... Omg I am itc listed? what????? \It only takes 7 working days to resolve your issue""; my credit score is messed up simply because I refuse to pay for an incorrect contract.... Wow; African Bank you have the most unprofessional agents ever; they all deserve Awards ?.... Contact me once you have played your part. Do not contact me to ask me questions that I have answered 89 times. If there's something you are unclear of; listen to your calls;that is why they are recorded after all! """
Thank you for referring your concerns via Hello Peter.
We hereby confirm that your matter has been escalated to our Collections department for further investigation.
The Collections department will be managing all Ellerines merchandise complaints going forward, due to Ellerines being placed under Business rescue in Aug 2014.
Final feedback will be provided to you by our Collections department once the complaint has been reviewed.
For further enquiries pertaining to this complaint, kindly contact Collections contact centre on: ***
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We hereby confirm that your matter has been escalated to our Collections department for further investigation.
The Collections department will be managing all Ellerines merchandise complaints going forward, due to Ellerines being placed under Business rescue in Aug 2014.
Final feedback will be provided to you by our Collections department once the complaint has been reviewed.
For further enquiries pertaining to this complaint, kindly contact Collections contact centre on: ***
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***