70% Settlement offer

I wanted to settle my african bank account ,i received a call from one of the agents i was adviced i have a 70% discount offer on recording as soon as i called in to ask for settliments offer emails im told the team leaders are on meetings ,i did record the conversations between my self and the agents and i need that on email so i can settle the accounts as per recorded conversations from african bank customer service and an sms was also sent to me confirming the amounts