60% Discount sms received but no discount

<p>I am really disappointed in the service I received today at AB. I called in 5times regarding an sms I received to get a 60% discount on my account to settle. Upon enquiring I was told that my account is with them and they see nothing. Within a few minutes I receive an sms saying that MBD now has my account.</p> <p>I was advised by the call centre agent that I must call MBD and find out what they have available????</p> <p>Why do I need to call mbd if I received the sms from AB?</p> <p>I called MBD and they advised they have no discount available??So where is the 60% that was smsd to me? I was then told by the 5th agent that I must call the Titanic dept which was of no help to me as I was transferred back and forth as no one can assist me.</p> <p>I want to take up the 60% discount on the account as stated and I want to settle this account.</p> <p>ref : ********** ********** 29</p> <p>I would like immediate feedback and a 60% discount letter from African Bank</p> <p> </p>