5 days and now answer!

What a USELESS bank. I went into your Cape Gate branch on the 29th to apply for a credit card. I was helped very swiftly by a gentleman called Gerald. He quickly filled in my application and got a pre-approval. UNFORTUNATELY that is where all customer services ended. It was requested that I send bank statements and payslips with my ID. I did exactly that about 13:00 that same day. I waited all day and got no feedback. I then waited until mid afternoon the next and got no feedback and decided to call. Gerald told me that he will follow up and got back to me saying your head office has my docs and will get an answer soon. I waited all day and got no answer. I called back again and got the same answer. Head office has your docs and they will give us a answer by the end of the day. I then AGAIN called back on the 2nd and even had Gerald let the branch manager escalate my issue to your head office. I was again told I will deff get a answer by today. 16:00 comes and still no answer. I called Gerald AGAIN and this time I told him that if I do not get an answer today you can leave it. He said he'll call the head office and get back to me. He then called me back and told me these words ' THEY SAID IF THEY DO NOT SMS YOU WITH AN ANSWER TODAY THEY WILL JUST LEAVE/ REJECT YOUR APPLICATION. I simply DO NOT believe you are still in business with a mindset like that. To top it off it is now the 3rd of Jan and still no answer or call from anyone just repeated sms from African Bank asking me for my docs which I have sent 5 days ago. I would appreciate if someone from your head office can contact me. I know thats wishful thinking but maybe somewhere there is someone that knows how to do their job.