Item: African Bank
Rating: 1
Author: Boitumelo T

African Bank's replyOfficial

22 Sept 2023, 12:29

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply22 Sept 2023, 12:29

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

BT

Boitumelo T's updateReviewer Update

22 Sept 2023, 12:32

my phone just rang once and it hanged up.you know if someone is running away from an issue.thats what just happend now it ranged once and dropped immediately.im tired of complaining about this bank.

BT

Boitumelo T's update22 Sept 2023, 12:32

Reviewer Update

my phone just rang once and it hanged up.you know if someone is running away from an issue.thats what just happend now it ranged once and dropped immediately.im tired of complaining about this bank.

African Bank's replyOfficial

22 Sept 2023, 12:59

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. We are trying to contact you and your phone ring once and go to voicemail.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

African Bank's reply22 Sept 2023, 12:59

Official

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. We are trying to contact you and your phone ring once and go to voicemail.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

BT

Boitumelo T's updateReviewer Update

22 Sept 2023, 13:02

How will you confirm my identity if u keep on buzzing me.instead of calling me.i will end up swearing which is not good because your service is nonsense all the time.

BT

Boitumelo T's update22 Sept 2023, 13:02

Reviewer Update

How will you confirm my identity if u keep on buzzing me.instead of calling me.i will end up swearing which is not good because your service is nonsense all the time.

African Bank's replyOfficial

22 Sept 2023, 14:53

Thanks for speaking up and calling us out. We are still unable to reach you on the provided number. It ring once and go to voicemail.

African Bank's reply22 Sept 2023, 14:53

Official

Thanks for speaking up and calling us out. We are still unable to reach you on the provided number. It ring once and go to voicemail.

BT

Boitumelo T's updateReviewer Update

23 Sept 2023, 09:28

You won't believe if I tell you I'm still waiting for feedback within 48 hours up until today it's the 4th day. And they will just leave you hanging in there. It's the second time I'm getting a horrible and bad service from them. I thought let me give them the benefit of a doubt but no they good in disappointing their customers. And the people who say they need to identify my identity they say they can't get through my phone and I see the call ringing once as if they buzzing me so it means they will leave the matter as it is.

BT

Boitumelo T's update23 Sept 2023, 09:28

Reviewer Update

You won't believe if I tell you I'm still waiting for feedback within 48 hours up until today it's the 4th day. And they will just leave you hanging in there. It's the second time I'm getting a horrible and bad service from them. I thought let me give them the benefit of a doubt but no they good in disappointing their customers. And the people who say they need to identify my identity they say they can't get through my phone and I see the call ringing once as if they buzzing me so it means they will leave the matter as it is.

African Bank's replyOfficial

23 Sept 2023, 13:44

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply23 Sept 2023, 13:44

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

BT

Boitumelo T's updateReviewer Update

23 Sept 2023, 13:59

I think this is my last credit facility with african bank I've seen enough of their bad service I wanted to use the funds this weekend and I have since app**** on Wednesday and no feedback at all.im really annoyed and Sunday and public holidays banks are not working imagine.

BT

Boitumelo T's update23 Sept 2023, 13:59

Reviewer Update

I think this is my last credit facility with african bank I've seen enough of their bad service I wanted to use the funds this weekend and I have since app**** on Wednesday and no feedback at all.im really annoyed and Sunday and public holidays banks are not working imagine.

BT

Boitumelo T's updateReviewer Update

23 Sept 2023, 17:38

Or african bank maybe does have the finances to finance the loan we take that's why they always delay. Don't tell ke about 48hours if u can't deliver within that period bcos to me I regard u as a failure. The systems I don't understand. I went into the branch with all required documents so what is the problem.

BT

Boitumelo T's update23 Sept 2023, 17:38

Reviewer Update

Or african bank maybe does have the finances to finance the loan we take that's why they always delay. Don't tell ke about 48hours if u can't deliver within that period bcos to me I regard u as a failure. The systems I don't understand. I went into the branch with all required documents so what is the problem.

BT

Boitumelo T's updateReviewer Update

23 Sept 2023, 17:39

I meantor AfricanBank they don't have the finances to finance our loans that's why they always delay or say review for days. I don't know.

BT

Boitumelo T's update23 Sept 2023, 17:39

Reviewer Update

I meantor AfricanBank they don't have the finances to finance our loans that's why they always delay or say review for days. I don't know.

African Bank's replyOfficial

24 Sept 2023, 13:21

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply24 Sept 2023, 13:21

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's replyOfficial

24 Sept 2023, 13:22

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply24 Sept 2023, 13:22

Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

48 hours story is just a lie they always exceed they turn around time.