45mins Verification Over The Phone To Be Told To Go Into Branch

I sent email requesting African Bank to call me for immediate Withdrawal from Investment as I have an emergency. The agent called me and asked me several verification answers which I answered. Thats 10minutes. Then she wants to verify me using WhatsApp and taking a Picture via link sent to WhatsApp etc.. and that takes 10 to 15 mins.. The didn't work so I have to hang up and receive a pop up sms to verify which is another 10 to 15mins but eventually the sms pops up. She calls back and we have redo the whole verification again, which happens. It's been more than 30mins of which I stopped working and we haven't even gotten to what assistance I need. She asks for another verification where I must answer questions about interest and initial investment amount of which I will never remember because I don't even look at the monthly statements or remember transactions from a year ago. After all that verification and holding the phone during working hours I was told I must go to the branch. Which I was initially avoiding.