4 working day's issues still not resolved - just empty promises on Hellopeter site

Application done online, African Bank lost the documents. re-sent 3 times, then they told me that the documents had been diverted to another department, I received numerous calls form African Bank asking me to re-submit, huge concern if a bank processes are not working. After I have resent everything went into a black hole again, I complained and eventually after 3 days someone from escalations phoned me with some lame excuse, I asked her if what she is saying to me makes sense, she said that it does not and that she will go back to the relevant department, this was Friday after 15:00, it is not Monday 16:00 and I had no word from African Bank again, this issue is going into 4 working days, it does not seem as if African Bank knows what is going in around them, It seems like a total mess!

There also seem to be standard responses to the Hellopeter site, after that your issues is just not dealt with, until you complain again, and if lucky someone will phone, starting at point 1 telling you that they are missing documents, even thou 3 people confirm that they have received everything, so everything just goes into circles with this place.

More concerning is that I received an sms :

"Hello form African Bank. We are please dot let you know that an improved version of our App is now available....." REALLY, you think and App is going to solve the process and system issues you have??? or the bad customer services?

There is no point in phoning the African Bank numbers either, they just start at the beginning again, with agents really not capable of resolving issues. Tomorrow is day 5, lets see what happens