LM
Lindi M
1 reviews | Active since Jan 2011
25 Aug 2023, 15:47
4 months waiting for bank to assist so i can transact, but they cant cause they cant pick up fingerprints.
Since June been trying to get a loan but could not be assisted because am told that they cant pick up my finger prints, even head office cannot. requested balance balance to settle, i cannot get that cause they cannot pick up finger prints on the system, cannot log complaint on their system cause apparently it needs fingerprints.
Spoke to Sbusiso Dlamini - Area Manager in Nkomazi region, he always promises to get back to us, 4 months later still not helped.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
25 Aug 2023, 17:51Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Aug 2023, 17:51
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
LM
Lindi M's updateReviewer Update
26 Aug 2023, 09:16I should call you on what number cause its blank.
I have left my number so that you can call me to resolve this issue, because whenever i call, I'm sent from pillar to post.
Past 4 months spending money going to the branch but no assistance.
your employee even advised that i go to the ombudsman
I have left my number so that you can call me to resolve this issue, because whenever i call, I'm sent from pillar to post.
Past 4 months spending money going to the branch but no assistance.
your employee even advised that i go to the ombudsman
LM
Lindi M's update26 Aug 2023, 09:16
Reviewer Update
I should call you on what number cause its blank.
I have left my number so that you can call me to resolve this issue, because whenever i call, I'm sent from pillar to post.
Past 4 months spending money going to the branch but no assistance.
your employee even advised that i go to the ombudsman
I have left my number so that you can call me to resolve this issue, because whenever i call, I'm sent from pillar to post.
Past 4 months spending money going to the branch but no assistance.
your employee even advised that i go to the ombudsman
LM
Lindi M's updateReviewer Update
26 Aug 2023, 09:17You send an automated reply, which does not help, just like haven't been helped for months.,
LM
Lindi M's update26 Aug 2023, 09:17
Reviewer Update
You send an automated reply, which does not help, just like haven't been helped for months.,
African Bank's replyOfficial
26 Aug 2023, 09:24If biometric authentication fails repeatedly over a period of time, you'll be required to visit the Department of Home Affairs to verify your fingerprints. Your fingerprints will be taken by a Home Affairs official and imprinted on Form DHA-9
African Bank's reply26 Aug 2023, 09:24
Official
If biometric authentication fails repeatedly over a period of time, you'll be required to visit the Department of Home Affairs to verify your fingerprints. Your fingerprints will be taken by a Home Affairs official and imprinted on Form DHA-9
LM
Lindi M's updateReviewer Update
28 Aug 2023, 15:17we were advised to do that, Home affairs could not help either, gave African Bank feedback, was sent back to home affairs to request a letter stating that they also cannot pick up the finger prints. Home affairs said they do not write letters stating such.
Bare in mind that this is an 80 year old that you are giving a run around.
How do you verify customers with both hands amputated???
Im sure there are other ways to verify, manual verification.
4 months dealing with the same matter. you don't even give feedback to customers as you should to aggrieved customers.
Bare in mind that this is an 80 year old that you are giving a run around.
How do you verify customers with both hands amputated???
Im sure there are other ways to verify, manual verification.
4 months dealing with the same matter. you don't even give feedback to customers as you should to aggrieved customers.
LM
Lindi M's update28 Aug 2023, 15:17
Reviewer Update
we were advised to do that, Home affairs could not help either, gave African Bank feedback, was sent back to home affairs to request a letter stating that they also cannot pick up the finger prints. Home affairs said they do not write letters stating such.
Bare in mind that this is an 80 year old that you are giving a run around.
How do you verify customers with both hands amputated???
Im sure there are other ways to verify, manual verification.
4 months dealing with the same matter. you don't even give feedback to customers as you should to aggrieved customers.
Bare in mind that this is an 80 year old that you are giving a run around.
How do you verify customers with both hands amputated???
Im sure there are other ways to verify, manual verification.
4 months dealing with the same matter. you don't even give feedback to customers as you should to aggrieved customers.
LM
Lindi M's updateReviewer Update
28 Aug 2023, 15:18What should happen for one to get assistance from African Bank??????
LM
Lindi M's update28 Aug 2023, 15:18
Reviewer Update
What should happen for one to get assistance from African Bank??????
LM
Lindi M's updateReviewer Update
28 Aug 2023, 15:20The fingerprints have been an ongoing problem, but banks like FNB and Capitec always assist me through the manual verification.
why can you not assist?
why can you not assist?
LM
Lindi M's update28 Aug 2023, 15:20
Reviewer Update
The fingerprints have been an ongoing problem, but banks like FNB and Capitec always assist me through the manual verification.
why can you not assist?
why can you not assist?
African Bank's replyOfficial
28 Aug 2023, 18:05Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Aug 2023, 18:05
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
28 Aug 2023, 18:05Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Aug 2023, 18:05
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team