4 months to get a replacement Credit card

My credit card expired on 09/2015. I went to AB Woodmead in December and was told proof of residence is required. I then went on Saturday to AB Alberton and was advised that I also need bank statements and since they were closing I could go to the Alberton City Branch. I did that after I finally had all the \required' documents. And when I went to Woodmead and Alberton I had my passport and I was not once advised that I need an affidavit. The manager (Basil) at Alberton City- a very rude and arrogant man with no client service attributes held no words back to inform me that it is African bank's policy. How is it that the other branches did not tell me that. He did nothing to solve the problem and very proudly to me that I can complain at Headoffice because he needs to close. By then I was very upset so I told him he can keep the money and he gladly said \"thank you\" - How does African Bank employ such rude people in Senior positions???And does it really take so long to get a replacement credit card????"