LT
Liezel T

1 reviews | Active since Nov 2009

18 Apr 2017, 19:21

3rd time

<p>So I received an sms that my enquiry ref African Bank: MRS ,your generic enquiry request has been resolved for Acc Ref/s ********** 1720. Your reference number is ********** . Should you have any other queries please call us on ***or visit your nearest branch. Auth.FSP Reg. NCRCP7638 RDC91017/16</p> <p>Yet I am unable to use my card.....when do you think this matter will be resolved going in for the 3rd week now</p>

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Replies (2)
African Bank
African Bank's reply19 Apr 2017, 08:47
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

LT
Liezel T's update19 Apr 2017, 11:48
Reviewer Update

African Bank: MRS L , your complaint is being attended to and should be resolved by 22/04/2017. Your reference number is ********** . Should you have any queries please call us on ***or visit your nearest branch. Auth.FSP Reg. NCRCP7638 RDC91017/16.......please explain to me why I must wait so long for this matter to be resolved....this is ongoing for almost 2-3 wks now