30% discount not app**** as promised.

I received a sms last month offering me a 30% discount on my 2 African Bank loans. ********** 005 and ********** 006. I contacted African bank on 25 February inquiring until when the discount is valid..They confirm 15 March 2019 and I subsequently request the discounted settlement letter as my bonus is paid 13 March which works out perfectly. I receive the discounted letter which also indicated it is valid until 15 March 2019. However I was unsure as there is a payment due 28 Feb. and I do not want to get blacklisted for not paying on that day as well. I call into the call center to ascertain the correct way of dealing with this is. They advise me that I must do the normal payment and request the adjusted letter thereafter as it will be minus the payment made. Today I request the adjusted discounted letter just to be informed that the payments made on 1 March are not deducted from the discounted amount due to fees. I am not happy about this as I could've just done the one payment 13 March without wasting additional money but at least i still have a huge saving. Then I received the new settlement letter which removes the 30% discount as it now suddenly does not apply. African bank you are being dishonest and definitely not adhering to the TCF principles. I have proof that you offered me a 30% discount on my original amounts valid till 15 March. I also can retrieve the telephone conversation where YOUR consultant advises me to make the monthly payment separately and thereafter request an adjusted letter. I am sure that your office also keeps record of all calls. I've been a loyal customer making payments as I should. Please reconsider your standing on the 30% as the way you are handling this is really unfair and dishonest. I respectfully await your reply wither via hellopeter or ********** Regards, Nicolette Beams