30 day turn around time 🚮

Item: African Bank
Rating: 1
Author: Sibusiso K

African Bank apparently takes 30 days to investigate why they duplicated a charge on my credit card. Even though their own call center staff confirmed they had a problem with duplicated charges on that day. Their online app is completely useless, I've never felt so defeated by an organization before.

Helpful (0)

Replies (3)

African Bank's replyOfficial

05 Mar 2024, 17:43

Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

African Bank's reply05 Mar 2024, 17:43

Official

Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Sibusiso K's updateReviewer Update

06 Mar 2024, 15:42

Hi, thanks for sorting out the R2000 duplication but please refund the charges associated with the charge. I was charged R70 in fees for the transaction that didn't happen. Please sort out as well.

Sibusiso K's update06 Mar 2024, 15:42

Reviewer Update

Hi, thanks for sorting out the R2000 duplication but please refund the charges associated with the charge. I was charged R70 in fees for the transaction that didn't happen. Please sort out as well.

African Bank's replyOfficial

06 Mar 2024, 16:30

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply06 Mar 2024, 16:30

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***