LT
Liezel T

1 reviews | Active since Nov 2009

09 Sept 2016, 19:06

2nd time round .....empty promises

<p>Empty Promises I have taken up a loan with African Bank at the time they offered a free mtn choice 100 sim for free with R100 airtime for 24months.On the 15 June I emailed Gigital Planet and were told that they could not get hold of me and that they would order a replacement sim card for me and that they will be in contact to arrange delivery.</p> <p>On the 11 July I emailed Digital Planet and Thumeka responded that she is sorry for not getting back to me but she has made an urgent request for the replacement order. I emailed Digital Planet again and on the 25th July got an email from Thumaka that the promotion has ended and that I cannot get the sim card anymore.</p> <p>This is pathetic after all the correspondence received that a replacement order has been requested twice.</p> <p> </p> <p>So nobody could resolve this after contacting the call centre......so let me me know who is benefiting from this.Why dont you just give me the value of R2400 as a gift card....in essence I did not get the simcard</p>

0
Replies (2)
African Bank
African Bank's reply15 Sept 2016, 10:48
Official

Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback
shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***

LT
Liezel T's update23 Jan 2017, 08:24
Reviewer Update

Wow, I received no feedback regarding this matter. Are you going to contact me?

POOR SERVICE!!!