26/10/2023 credit card application

I did a online loan application with African bank on the 26/10/2023 i sent my 3 month bank statement to the abABDocs <***> email address, i was advised of my offers available and i took the credit card option for R25 000.00 i received and sms to resend my October bank statement showing the salary deposit. on the 30th of October i downloaded the pdf of my app and sent it. on the 31/10/2023 i still received sms stating that i need to resend my october bank statement i did this several times, i eventually called in at customer service the lady advised the notes states its un-readable my statement is from fnb. i then went to the atm printed a 3 month bank statement i emailed it to *** as i was told and also uploaded it on online and sent it to ab docs again . bare in mind the WhatsApp number is useless it cannot track the application it gives a error message about a hiccup and also states there's no pending documents on option 4 so the system itself does not work together .completely useless. i went to the branch to sort out my app profile i even uploaded the documents there as well. i didnt receive feedback for the whole week monday i received an sms that my application will expire in 5 days. i resent an email to *** advising them that i sent docs as per the request over the phone but didn't receive feedback on the app its showed pending states on the 09/11/2023 that statues disappeared i never received no feedback on my application. i have never received such service from any bank. i went to check online again early hours this morning on the credit card and it wanted me to start a new application. i called in at the customer service today i spoke to a lady by the name of jabulile nguni she advised me she cannot help me i asked to escalate the matter to her manager while on the phone and she told me she will hang up on me and she did, luckily i took her name down clearly she thought i was bluffing her that i will lay a complaint she was soo rude and ******** over the phone she deserves a dismissal i have never dealt with such a rude person before and i always come to take loan products from african bank but this has been my worst experience ever . i want an outcome on my previous application on the 26/10/2023 of October has my consumer right i do work at a financial institution as well and i will not let this slide.