24 TO 48 HRS REFUND PROMISE A ****/WORST SERVICE

I HAD A VERY BAD EXPERIENCE WITH THE ABOVE INSTITUTION FOR THE WHOLE WEEK.<br> <br> LAST WEEK THEY DOUBLE DEBITED MY ACCOUNT, I CALLED THEM ON MONDAY TO ENQUIRE THIS AND I WAS TOLD TO GET MY BANK STATEMENT AND COPY OF MY ID AND SEND THESE DOCUMENTS TO THE REFUNDS DEPARTMENT AND I'LL BE CONTACTED.<br> <br> I WENT TO THE BANK THE TUESDAY MORNING, GOT TO WORK AT 11AM AND SEND THEM EVERYTHING THEY REQUESTED. NO ONE CONTACTED ME SO I DECIDED TO CONTACT THEM ON WEDNESDAY MORNING, I WAS TOLD THAT MY REFUND IS BEING PROCESSED AND WILL APPEAR IN MY ACCOUNT IN 24 TO 48 HOURS FROM THE TIME OF SENDING MY DOCUMENTS. THURSDAY AFTERNOON I CALLED AND TOLD THEM THE MONEY DOESNT SHOW YET BUT I WAS GIVEN THE RUN AROUND SO I ASKED FOR A MANAGER. <br> <br> THE MANAGER'S NAME IS MPHO LETHOKOMANE. THIS MAN TOLD ME THAT THE MONEY WAS NEVER TRANSFERRED TO ME AND HE'LL TRANSFER IT AT THAT VERY MOMENT. TODAY IS FRIDAY, I STILL DON'T HAVE MY REFUND. I DECIDED TO CALL THEM AGAIN, I SPOKE TO A LADY WHO WAS SO RUDE, WHO COULDN'T HELP ME EVEN AFTER I GOT LENIENT WITH HER. SHE ENDED UP DROPPING THE PHONE ON ME AND AFTER A FEW SECONDS I GOT AN SMS SAYING: \YOUR COMPLAINT HAS BEEN LOGGED AND IT WILL BE DEALT WITH IN 5 W/DAYS. ANGRY!"