MV
Mamello V
1 reviews | Active since Nov 2015
10 Apr 2025, 20:46
2013 Arrears
I have credit card with African bank and the premiums are paid successfully on monthly basis. I receive statements monthly and the account is up to date. But I was surprised and shocked when I was harassed with calls from their collections department that I have arrears for AUGUST 2013, and I must pay or else I will be blacklisted! how and why? the funny part is that on the statements i receive monthly there are no arrears and even on the statement they sent today that dated from 2013 the arrears amount is zero! I am so disgusted by this!
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
11 Apr 2025, 10:16Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and goes to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Apr 2025, 10:16
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and goes to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
MV
Mamello V's updateReviewer Update
11 Apr 2025, 17:54I must give you a call on wich number because all I see is stars?
MV
Mamello V's update11 Apr 2025, 17:54
Reviewer Update
I must give you a call on wich number because all I see is stars?
African Bank's replyOfficial
11 Apr 2025, 18:49Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply11 Apr 2025, 18:49
Official
Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***