20% DISCOUNT CONFIRMATION LETTER

Dear Zelda,<br> <br> At the time of my enquiry I did not know anything about NBR costs because I never received any billing from them - but I know now.<br> <br> I asked NRB to send me settlement letters with the balance before and after the discount - that did not happen, nevertheless they charged me for settlement letters without the information I needed.<br> <br> The settlement letters contain only one balance - in my understanding the letters should have the current balance, and the settlement amount.<br> <br> You keep on saying that the MATTER HAS BEEN RESOLVED!<br> <br> When BRENDA MKHIZE (AFRICAN BANK) agreed to give me 20% discount - I asked her for a proof to cover my back, a letter in writing.<br> <br> <br> WHICH MATTER HAVE YOU RESOLVED? HOW MANY TIMES MUST I SAY THIS?<br> <br> I NEED SOMETHING IN WRITING ACKNOWLEDGING THE 20% DISCOUNT - THIS WAS MY INITIAL ENQUIRY!!! <br> <br> IT DOESN'T MATTER WHETHER IT'S FROM AFRICAN BANK OR NRB -BUT SOMEONE NEED TO ACKNOWLEDGE THIS DISCOUNT IN WRITING FOR MY RECORDS<br> <br> I will refer NRB costs to Credit Ombudsman to investigate.<br> <br> Regards,<br> Nozuko <br>