20% DISCOUNT CONFIRMATION LETTER

DEAR ANTHEA,<br> <br> FYI: THIS IS NOT THE 1ST TIME I HAVE ASKED A CREDITOR FOR A DISCOUNT, I KNOW WHAT I AM TALKING ABOUT, AND I HAVE SINCE PAYED THE ACCOUNTS WITHOUT ANY HASSLE. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. ALL YOU NEED TO DO IS TO ASK NRB TO GIVE ME A LETTER ACKNOWLEDGING THE DISCOUNT, IS THAT TOO MUCH TO ASK? YOU WANT ME TO PAY THE ACCOUNTS BUT YOU CANNOT GIVE ME THE SERVICE I NEED - FINE BY ME, BUT AT LEAST I TRIED. I STILL MAINTAIN THAT, THE SETTLEMENT LETTERS SHOULD HAVE BOTH AMOUNTS, CURRENT BALANCE AND SETTLEMENT BALANCE - NRB NEED TO BE TRANSPARENT, I CANNOT JUST PAY MY MONEY