(150 rewards system) African bank needs to improve the level of professionalism in all aspects

Ai African bank is the worst when it comes to communication with clients it's like the only way to get their attention is through hello Peter you would swear it's a ****a shop bank the way they so unprofessional, and it's not the consultants that is the problem it's the actual bank its self. I got an SMS after I reached my 10swipes the message already had the wi code when I went to the store it declined as if I used it when I didn't. It's so embarrassing what you putting us through imagine if I didn't have money every thing was going to go back to top it all it was my daughter's birthday and it's the same day you guys decided to to take all the money out of our accounts. Please can I get someone to call me about the invalid voucher number.