13 Days and still no feedback on my application

I did an application with African Bank on the 24th of June. The next day I sent an email to *** with all the documentation that they requested. They responded and requested more information, which I sent through minutes later. On the 1st of July I called enquiring why they have not yet called me to let me know the outcome of my application. The caller then made a note on my profile for one of the team leaders to call me and she said they would call me the same day or the next. The next day, 2nd of July, I called in again and the consultant said that they can see I called yesterday and a note has been made to call me. On the 5th I called again, at this point I still have not heard anything from the bank. They then make another note on my profile saying the exact same thing they did on the 1st. Yesterday, the 6th, I had to call again because no one is getting back to me and I can't continue with anything else until I have received feedback on the application.

With the initial application, they said it would take 24 to 48 hours for someone to call me back. It has now been 10 working days (including Saturdays) and I still have not heard anything. I have not even received a call from anyone.