AC
Angela C

1 reviews | Active since Oct 2017

27 Oct 2017, 10:00

1000 times i have told you to stop calling me and contact Hyphen

Firstly when I app**** for debt review, I was trying to have some peace of mind. Not for my phone to be called every hour and texts to be sent every second you get asking me for payment, on several occasion when I receive a call from you agent I ask them to contact my debt counselor but no they refuse to and keep on pestering me with this phone calls, I get the statement every month from my debt counselor and it clearly shows that African bank is been receiving their payments as arranged, it was only on one occasion which was the September month where my debt counselor did not receive payment from my side and they were advised accordingly and all the supporting documents were forwarded to them as a proof, however I still have African Bank breathing on my neck asking me for payment. Please ensure this is resolved and not additional phone call charges and sms rates should be added on my account. Contact Angie Vermeulen from All debt Solution on 0 ********** . as the payment for October went through and this is a feedback that I got from them when i told them about African Bank calls. Good morning Angela, Thank you very much for letting me know.

With regard to African Bank, it will take a couple of weeks for the debit order to release and for them to receive payment. If they call again ask them to contact us please.

I hope that you have a lovely afternoon.

Best Regards,

Angie Vermeulen

NCRDC2770

Debt Counselor and Operations Manager

ALL DEBT SOLUTIONS (Pty) Ltd

T : 0 ********** | F : ********** | www.alldebtsolutions.co.za

0
Replies (2)
African Bank
African Bank's reply27 Oct 2017, 14:12
Official

Hi Angela.

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply06 Nov 2017, 09:42
Official

Hi Angela,

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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