TF
Tracey F

1 reviews | Active since Apr 2009

28 Aug 2019, 11:24

Don't buy online at AfricaBuy!

I purchased a product on 15 July 2019, was told by Talent ***ner) it would take 8-12 x days for delivery. After numerous follow-ups and queries, and reports to PriceCheck (as he is listed on their supplier page), it is now 31 x business days later and I have not received my ordered item (Smar****ch). He told me to follow up with the Post Office who state it is still sitting in Johannesburg and hasn't been dispatched to my local Post Office in Durban. I asked for a refund and cancellation of the order 3 x days ago as it's clear I won't be receiving my item, and he hasn't bothered to respond. I am disgusted that he placed the responsibility on my shoulders to track the item, and then when I told him it's not in Durban he doesn't respond. Since when is it a client's duty to follow up. He is the merchant and he is the one who chose which courier service his business would deal with, so it is his duty and responsibility to follow up and get me my item on time! If his courier service is unreliable, he needs to change it. It's not my problem, it's his. I want my money back and I will never buy anything from this online store ever again. His website states "Buy Online, Fast & Secure payment options. Shop online today. FAST DELIVERY" which is complete and false advertising. He's been sitting with my money for a month and a half! I've requested that PriceCheck also follow up and if necessary remove him as a merchant from their website as my ordeal is proof enough that he does not operate ethically or professionally.

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Replies (3)
Africabuy.store
Africabuy.store's reply28 Aug 2019, 11:47
Official
Good day 

Tracy apologies for your experience l think there was a miscommunication, kindly send us a email we will check it out for you. 

Thank YOU
TF
Tracey F's update28 Aug 2019, 12:32
Reviewer Update
Several emails were sent to you which you did not bother to respond to? The only time you did reply was when I sent a query to PriceCheck. I am awaiting my refund. I am completely annoyed as I have waited a month and a half and have been looking forward to my watch, now I have to start shopping all over again and wait again from another merchant. This is not the professional way to do business
TF
Tracey F's update29 Aug 2019, 11:49
Reviewer Update
An update. I eventually received a refund yesterday. Now I have to go and try buy my Smar****ch elsewhere. How disappointing!